Help Center

From preparation to offline communication, step by step.

Set up the Android and iOS apps safely, test them before you need them, and resolve connection issues with clear platform-specific guidance.

Store releases: Android 1.1.7 · iOS 1.1.2 · Content verified August 2026

If there is immediate danger: Call the official emergency number where you are first. Crisis Connect supports communication but does not replace emergency services.
Quick routing

What do you need to do right now?

Choose your situation to open the right guide and jump directly to the relevant steps.

5-minute preparation

Four checks to complete before you need them

Completing these steps once in a calm moment makes the app much easier to use when networks fail.

  1. 01

    Install and open

    Download the app from its store and open the inbox at least once.

  2. 02

    Check permissions

    Review Bluetooth, nearby-device, notification, and relevant location access.

  3. 03

    Add trusted people

    Pair QR codes face to face with family members or teammates.

  4. 04

    Run an offline test

    Turn off internet, leave Bluetooth on, and send a short test message.

User guides

Showing 23 topics

Path in the app: Crisis Connect → Settings → Permission status

Step by step

  1. 1On Android 12 and later, allow Nearby devices so Crisis Connect can discover nearby Bluetooth devices.
  2. 2Older Android releases may require location for Bluetooth scanning; on current releases, location also supports maps, SOS, and nearby features.
  3. 3On iPhone, allow Bluetooth access; you can change it later under Settings → Privacy & Security → Bluetooth.
  4. 4Enable location for SOS or location sharing, and notifications for message and call alerts.
Important: Denying a permission does not disable the whole app, but the related discovery, location, or notification feature will be limited.
Android Bluetooth permissionsApple Bluetooth privacy

Download the app

Open the verified Android and iOS store releases.

Download page →

Read quick answers

Common questions about range, accounts, cost, battery, and SOS.

Open FAQ →

Read the technical limits

Bluetooth, internet transport, encryption, and controlled mesh details.

Technical architecture →
Help Center and User Guide | Crisis Connect